Refund policy
Refund Policy
Last Updated: 15 May 2026
At ModestModelle, we want you to love your purchase. Please read our refund and exchange policy carefully before placing an order.
Exchanges
We offer exchanges within 7 days of receiving your order, provided that:
- the item is unworn and unused;
- the item is in its original condition;
- all tags are still attached;
- the item is free from stains, perfume, makeup, or damage.
To request an exchange, please contact us at modestmodelle@gmail.com with your order number and details of the item you wish to exchange.
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
Refunds
We do not offer refunds for change of mind purchases.
Please carefully review sizing, product descriptions, and images before placing your order.
Faulty or Incorrect Items
Under Australian Consumer Law, you may be entitled to a replacement, exchange, or refund if an item is:
- faulty;
- significantly different from the description;
- not of acceptable quality;
- incorrect.
If you believe you have received a faulty or incorrect item, please contact us within 7 days of receiving your order at modestmodelle@gmail.com with:
- your order number;
- photos of the issue;
- a description of the problem.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- sale items;
- accessories;
- gift cards;
- items marked as final sale.
Shipping Costs
Original shipping costs are non-refundable.
Customers are responsible for all exchange shipping costs unless the item is faulty or incorrect.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
ModestModelle
Website: ModestModelle.com
Email: modestmodelle@gmail.com